Practice Insight
Close-Up on Complaints: Ensuring Proper Processes Are in Place at the Pharmacy
March 5, 2020
This Pharmacy Connection article explores a complaint related to processes for obtaining patient consent and dealing with privacy breaches.more >>
Close-Up on Complaints: Practicing Within Ethical Standards
December 3, 2019
This Pharmacy Connection article explores a complaint regarding dispensing of an abortion medication. more >>
Close-Up on Complaints: Early Communication Can Prevent Conflicts
September 5, 2019
This Pharmacy Connection article explores a complaint related to communication on a non-pharmacy related matter. more >>
Close-Up on Complaints: Copying a Prescription Leads to a Medication Incident
March 21, 2019
This Pharmacy Connection article explores a complaint related to a dispensing error where a prescription was copied over. more >>
Close-Up on Complaints: Effective Communication Benefits Staff and Patients
December 4, 2018
This Pharmacy Connection article explores a complaint related to effective communication regarding a flu shot. more >>
Close-Up on Complaints: Considering All Relevant Circumstances in Decision Making
August 30, 2018
This Pharmacy Connection article explores a complaint related to decision making. more >>
Close-Up on Complaints: A Fundamental Duty to Put the Patient’s Wellbeing First
May 25, 2018
This Pharmacy Connection article explores a complaint where an adherence to rules was put ahead of a patient's wellbeing.more >>
Close-Up on Complaints: Protecting Patient Privacy
February 15, 2018
This Pharmacy Connection article explores a complaint related to patient privacy. more >>