Do I need to redact patient names in my documentation for my community pharmacy operational assessment?

We take patient privacy very seriously at the Ontario College of Pharmacists. All document submissions containing personal health information (patient name, etc.) are done via an encrypted web portal.

The web portal has end-to-end security, meaning all information is secure from the moment you send the email to the moment we receive it at the College, i.e., secure lifecycle management of information.

Redaction of patient information should be done according to your organization’s policies. Operations advisors do not need access to patient identities in order to perform the assessment. However, it is important for YOU to know the identity of your patients to provide any additional information during the assessment. If redacted copies are sent to OCP, you should keep a record of the patient’s name for your own use.