Welcome to our New and Improved Website
September 30, 2025Our newly designed website has arrived! This website has been built with you in mind and offers an enhanced search and navigation experience. Check out our video highlighting the key changes, and explore FAQs posted below.
Video Highlighting Key Website Changes
How Did We Get Here?
Last year, we began the website refresh by conducting research, reviewing data and hearing feedback. These activities included:
- Seven focus groups, with 32 total participants, including registrants, applicants, and members of the public
- Data from our registrant communications audit, which had over 800 respondents including pharmacists, pharmacy technicians and applicants
- Google Analytics and Google Search data, plus other feedback received from our audiences
This information helped us understand the needs of our users, identify opportunities for improvement and learn what was already working well. All these inputs helped guide the development of OCP’s new website.
Where Can I Find…
Practice tools
Practice tools are now called Practice Topics and can be accessed from the Pharmacy Professionals menu (Practice Topics A-Z). Practice Topics bring together information about a specific practice topic into one location. This includes policies, guidance, fact sheets, articles, e-Learning modules, FAQs and other resources.
Forms
Forms that applicants, registrants or member of the public use, can be easily accessed from multiple places – including the Pharmacy Professionals and the News & Resources menus, or through search.
Pharmacy Connection Articles
Pharmacy Connection articles are now integrated into our website, so users aren’t taken out of the site when they want to read a related article. Pharmacy Connection articles can be accessed from the News & Resources menu, or through search.
FAQs
FAQs are now integrated into the page that they are relevant to. However, a full list of FAQs can also be accessed via the Pharmacy Professionals or News & Resources sections. FAQs are also searchable.
Frequently Asked Questions
How did you decide to make changes to the OCPinfo.com website?
We consulted with website users, including registrants, applicants, members of the public and OCP staff to find out what worked well on the previous site, what could be improved, and how we could better communicate important information to various audiences. Based on their feedback, we developed four key objectives for the site redesign:
- Tailor navigation and content to improve the user experience for specific audiences including pharmacy professionals, applicants, and members of the public
- Enhance search capabilities to ensure more accurate and intuitive results
- Ensure content is clear, relevant and timely
- Provide more frequent news and updates
The redeveloped site was tested by these same groups of users to validate that the key objectives had been met before launch.
Do these changes affect My Account, My Learning, or the Find a Pharmacy/Professional tool?
No. There are no changes to how you access and use My Account (OCP online portal), My Account (SkilSure) or the Find a Pharmacy/Professional tool (public register) as a result of the updates to the website.
Why is content now organized by audience?
Through focus groups and surveys conducted before we redeveloped the site, website users told us that their overall experience could be improved with audience-focused navigation. For pharmacists and pharmacy technicians, this means the most commonly accessed content is now a single-click away under the Pharmacy Professionals menu tab. Applicants and Pharmacies have the same advantage. And members of the public now have easier access to information about how OCP serves and protects their interests and what they should expect when visiting a pharmacy in Ontario.
Why are Pharmacy Connection articles now part of OCPinfo.com?
By integrating Pharmacy Connection articles on OCPinfo.com we can give users a single site for access to all of OCP’s content. No longer do users have to visit a secondary site to access valuable articles – now they are found within our primary website, and can be found:
- by clicking Pharmacy Connection Articles under News & Resources
- by clicking an article headline under the News & Update section of the home page, or a link to relevant or related articles that may appear on pages throughout the site
- by using the Search function on the top right corner of any web page
Will older bookmarks still work?
We have done our best to ensure that older bookmarks redirect to the content you have come to expect. However, some of the content on the website has been updated and older bookmarks might not work. If you encounter outdated bookmarks, please consider using the Search function to locate the information you seek and then updating your bookmarks with the new link.
I can’t find what I’m searching for – what do I do?
If you have tried using the Quick Search function and still cannot find the information you seek, please consider using the Advanced Search feature. Simply Click Search in the top right corner of any web page, then click the Go to Advanced Search button. Here you can filter results using content type (page, article, news, FAQ, Practice Topic, etc.) and/or sort the results in terms of when it was published.
Should you still have difficulty finding what you need, please use the feedback form on the right side of the Advanced Search page, or email [email protected].
I’ve noticed something isn’t working properly. Who do I contact?
While we have taken every precaution to ensure the site functions as intended, sometimes things can go wrong. If you encounter a broken link or something that isn’t working as it should, please feel free to let us know at [email protected].