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Contact Us

Hours of Operation

Monday to Friday 8:30 a.m. to 5 p.m. 

General Contact Information 

Visitor & Mailing Address 
Ontario College of Pharmacists 
483 Huron Street 
Toronto ON, M5R 2R4 

Phone 
416-962-4861 
Toll Free: 1-800-220-1921 

Have a question or comment? 

Please review our directory to send your question or comment to the appropriate department.  

Registrant & Applicant Services 
For questions about applying to become a registrant of the College, the registration process, updating your personal or workplace information, requesting a letter of standing, completing annual renewal, or My Account support. 
[email protected] 
416-962-4861 ext. 3400 
Online information
 
Practice Consultants 
For questions about the College’s standards, policies, guidance or other pharmacy practice-related inquiries. 
[email protected] 
416-962-4861 ext. 2909 
Online information  

Pharmacy Applications & Renewals 
For questions about opening, purchasing, amalgamating, relocating, renovating or permanently/temporarily closing a pharmacy. For questions about health profession corporations (HPC), pharmacy or HPC annual renewals. For assistance updating designated managers, dispensing fees or hours of operation.   
[email protected] 
416-962-4861 ext. 3600 
Online information  

Concerns about Pharmacy Care   
For assistance filing a complaint or reporting information, or to learn more about the College’s complaints process. Complaints must be received in writing. 
[email protected] 
416-962-4861 ext. 3800 
Online information  

Business Pressures Reporting  
For pharmacy professionals to share their experience with business pressures: Online business pressures reporting tool 
Online information 

AIMS Program  
For questions about the Assurance and Improvement in Medication Safety (AIMS) Program Standards and the Pharmacy Safety Self-Assessment (PSSA). 
[email protected]  
416-962-4861 ext. 2909
Online information  

Registration Programs & Requirements 
For questions about Practice Assessment of Competence at Entry (PACE), the Jurisprudence, Ethics and Professionalism exam, registration policies or being unable to meet a registration requirement (referral to Panel), and information on moving from Part B to Part A of the two-part register. 
[email protected]  
Online information 
 
Quality Assurance Program  
For questions about the Quality Assurance Program, including the Self-Assessment Tool and the Knowledge Assessment, requirements to stay in Part A of the register, and support in assessing whether an activity qualifies as patient care.   
[email protected] 
416-962-4861 ext. 2264 
Online information 

Human Resources
For questions about career opportunities or current job openings.
[email protected]  
416-962-4861
Online information

Media Inquiries 
For inquiries from media outlets. Please note that the media inbox and voicemail are only monitored during regular business hours. 
[email protected] 
416-962-4861 ext. 2000 

Request College Data 
For inquires or requests regarding access to the College’s data and/or information. 
[email protected] 

Accessibility  
The College will provide accessible formats and communication support for persons with disabilities. Request more information or support. 
[email protected] 
416-962-4861 ext. 2263 
Online information 

General Inquiries 
For general inquiries not covered by the other contacts on this page. 
[email protected]